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How can we help you?


Should you ever need to solve a problem, always check with our distributor or representative in the country where you live. 

 

You will find contact details of your distributor or dealer by selecting your country. Should no distributor be appointed for the country where you live, please contact us directly. 

 

To avoid inefficient communication please always make sure you have carefully checked with your distributor or representative before you contact us.

First steps


    - Consult the manual for possible solutions.

    - Always make sure you have installed the latest firmware - Check here!

    - Disconnect all external wiring and check the product under work bench conditions.

    - Check our website for Q&A on troubleshooting.

    Before you contact us


    Please make sure that you have identified:  

    - Yellowtec product name / product code

    - Serial Number

    - Date of purchase

    - Purchaser's name and full adress 

    Any questions?


    You can reach us 24hrs a day! The easiest way is to contact us by email. 

    Please include a detailed description of your problem along with the product 

    information mentioned above. We will reply to your mail as quickly as possible.  

     

    Returning goods? You must apply here for your RMA first


    In case you need to return goods, please help us to get you fast assistance and keep paperwork and shipping charges to a minimum. International shipping of goods may cause unexpected problems with customs, which may result in non-refundable duties and fees. 

    In order to avoid any excessive duties or fees we will release a RMA (Return Merchandise Authorization) prior to shipment.

     

    Please always apply for a RMA before you ship any goods. 

     

    In return we will send you a RMA (Return Merchandise Authorization) along with all shipping details for

    dispatch.   Please understand, we will refuse any shipment without an RMA.

    Phone in


    Support is also available by phone, Monday through Friday from 9:00 to 17:00 CET. You can discuss

    your concerns with a specialist who can be reached on +49-2173-967 30.

     

     

     

     

    Do you have suggestions on how we can improve our support resources and tools here on Yellowtec's Support site?

    Let us know!