Should you ever need to solve a problem, always check with our distributor or representative in the country where you live.
You will find contact details of your distributor or dealer by selecting your country. Should no distributor be appointed for the country where you live, please contact us directly.
To avoid inefficient communication please always make sure you have carefully checked with your distributor or representative before you contact us.
- Consult the manual for possible solutions.
- Disconnect all external wiring and check the product under work bench conditions.
- Check our website for Q&A on troubleshooting.
Please make sure that you have identified:
- Yellowtec product name / product code
- Serial Number
- Date of purchase
- Purchaser's name and full adress
You can reach us 24hrs a day! The easiest way is to contact us by email.
Please include a detailed description of your problem along with the product
information mentioned above. We will reply to your mail as quickly as possible.
In case you need to return goods, please help us to get you fast assistance and keep paperwork and shipping charges to a minimum. International shipping of goods may cause unexpected problems with customs, which may result in non-refundable duties and fees.
In order to avoid any excessive duties or fees we will release a RMA (Return Merchandise Authorization) prior to shipment.
In return we will send you a RMA (Return Merchandise Authorization) along with all shipping details for
dispatch. Please understand, we will refuse any shipment without an RMA.
Support is also available by phone, Monday through Friday from 9:00 to 17:00 CET. You can discuss
your concerns with a specialist who can be reached on +49-2173-967 30.